Post by Cleburneslim on Mar 4, 2024 16:58:20 GMT -6
Well when your tickets are split up with a family of four , two small kids10 and 12 ) sitting alone what would you do ? That what happen to serval people I know .
Did not happen when the lady was doing it Bishop I think her last name was . It was in order . Bishop is gone now so the count down clock has started for Doug next screw up . She been gone for three years I think . So far so good for Doug but the past says he will screw up again .
If I had to leave a message instead of talking to a live person, I'd add, "Please call me back as soon as possible so we can fix this. My number is ###-###-####. Thank you!"
If they didn't call back within a business day, I'd probably call and leave a followup message:
"Hi, this is ____ again. I called yesterday about a seating issue. Please give me a call back as soon as possible at ###-###-####. Thanks!"
Now, if they STILL didn't return my call, I'd do one of two things:
If I had time -- for instance, trying to work out a seating issue for football season in June or July, rather than the week of the game -- I'd simply call and leave another message as before. But I'd stress that this is the THIRD time I'd called. There's nothing wrong with reminding of that. But be polite about it. (The old adage about flies and honey comes to mind.)
If I did not have time, I'd call Greg Seitz's or even President Killingsworth's office, not to get them to fix the problem themselves (of course), but to let them know I've left X messages with the ticket office and gotten no reply. I'd let them know I had a legitimate ticket/seating issue, and that the lack of attention to it was a poor reflection on the University. Something tells me you'd either have a call back within the hour. Again, there's nothing wrong with going up the food chain, as long as you've given the ticket office ample time to return your call. (You don't want to get a busy signal and immediately call Don. That'd be more than a bit extreme.)
It's quite possible to let someone know you're frustrated without being impolite. It's really effective to express regret about having to make those followup calls at all. It makes you seem understanding, which makes people more willing to do whatever needs to be done to rectify the situation.
Conversely, if you're a helmet-haired Karen demanding to speak to the manager, all you do is add to the tension, and that doesn't help anyone. (I'm not calling you a Karen. I'm just using this as the opposite extreme from politeness.)
Regardless, at no point above do I stop being a Gamecock fan and start attending Bama, Auburn, or UGA games instead.
I agree 100% about the temperament of the message and the polite insistence that it shouldn't be such a way.
However it never should be that in the middle of a school week on a game day that no one will answer the phone on the 1st call. It's a question of customer service. Is the ticket office not there to answer such questions and to sell the tickets in question. Life is aggravating enough that we shouldn't have to work so hard to give someone our money.
If the case is that this is occurring then the answer is to fix the problem and if it is Doug's responsibility then he should be confronted with the inadequacies.
I didn't and don't call seitz or killingsworth because they have much better things to manage and I am able to correct most things myself.
But I should be able to pick up the phone and get a quick answer.